As further evidence that customer complaints can’t be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact center technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond. Thanks to social media, internet forums […]
by Don Jackson, a Director with Dell SecureWorks’ Counter Threat Unit (CTU) security team Passwords are used everywhere, and they are important keys in protecting valuable assets. Unfortunately, research based on actual breaches has shown that users, when not physically prohibited from doing so, will generally select weak passwords that are simple and easy to […]
A small but very able crew helped me create an entire décor experience for attendees at the Celebrate 2012 Convention in Las Vegas at the beginning of July. I was charged with creating hallway décor, registration desk décor, room markers, a basic stage setting and more. This page contains the notes prepared with recipes for […]
So, I went back on the road (with Andy in tow) as we just visited Las Vegas for the 2nd annual Celebrate Convention and Trade Show in Las Vegas. http://www.2012celebrateconvention.com/ I really like teaching. It’s something I don’t get to do every day (unless you count “instructing” my staff every day and showing them a […]
Balloon Companies Combine to Form Bigger, Better Conglomerate Recent merger delivers unmatched quality and service. FAIRHOPE, AL – Balloons Everywhere and Balloon Wholesalers International have announced a merger that has resulted in one of the world’s largest balloon companies, the new Balloons Everywhere. The merger, which took place in early October, brought together the two […]
Join Jan Iiams, CBA for two fun-filled days learning new designs with LINK-O-LOON® focusing on Wedding and Quinceañera! CLICK HERE for more information! Come join us on Facebook & Twitter! – Joker Party Supply – JokerParty
The Face of the Times I’m addicted to Facebook, there I’ve said it! When Facebook was started, it was a college thing. My kids were approaching college age at the time and they had Facebook pages. My nieces and nephews were already out of college, but each of them had Facebook pages. They would […]
COWORKERS ARE CUSTOMERS, TOO Provide Them With the Best Service Possible When we talk about customer service, we usually think about how we deal with the people who walk through our doors—both physical and virtual—to purchase our products and services. What we often fail to realize, however, is that we also have customers within […]
With returns can come many unhappy customers. So, how will stores be greeting those unhappy customers and handling their returns? Customer service expert and author of the book The Greet Your Customer Manual Laurie Brown says by following the right steps, stores can turn disgruntled customers into their biggest fans. Some of Brown’s steps include: Step 1: […]
Which are you more likely to believe: a company representative telling you how great their product or service is, or a recommendation from another person about how it worked for them? If you’re like most people, the words from a fellow consumer pull more weight than even the best written ad copy. That’s why […]
