As further evidence that customer complaints can’t be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact center technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond. Thanks to social media, internet forums […]
Facing The Facebook Facts I joined Facebook many years ago mainly to see the photographs of my nieces' and nephews' babies, as that was the only way for me to see their little cutey-pies! But as the years go by, I will admit, I am a Facebook Addict. There, I've said it! I've reconnected with […]
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New ABC Director of Education We are pleased to announce that Ms. Gloria Boyden, ABC Master Bridal Consultant, has accepted the position of ABC Director of Education. Gloria is the owner of Events By Design, a wedding planning and floral design business in its 25th year of successful operation, as a husband and […]
According to a survey of 212 national marketing executives at major retailers… 49% of Retailers will launch their holiday campaigns before Halloween 70% of retailers plan to use some sort of promotional offer this holiday shopping season 39% will offer free shipping 28% will offer a deal of the day 21% will offer eCoupons 3% […]
