They’re not always smooth sailing, but most client relationships can be salvaged. Andrew Sobel, coauthor of Power Relationships, identifies some of the toughest types of clients—and explains what you can do to cope with them. You’re a master at the work you do. Unfortunately, you’ve got one client (or maybe more than one) who’s so hard […]
Archive | Problem Solvers
Forget the ‘Likes’ – How to Market Effectively Using Today’s Facebook
3 Ways to Benefit from Paid Ads & Boosted Posts It seems nothing changes faster than the big social media platforms — Facebook, Twitter, Google+. No sooner do marketers figure out how to best promote a product or business than they change the rules! That’s been especially true for Facebook, which had to find new […]
35 Percent of Shoppers Make Purchases on Their Mobile Devices
An ongoing shopper behavior study conducted by The Integer Group® and M/A/R/C Research shows that in just 2 years, shoppers using mobile devices to make purchases has increased by 10 percent (from 25 percent in 2012). Increased mobile purchasing by Hispanics (+11 percent YOY), Asian-Americans (+10 percent YOY), and the 15–34 and 35–49 age brackets (+10 percent […]
Is Your Company Posting without a Plan?
Is Your Company Posting without a Plan? Eleven Essential Components of a Successful Social Media Strategy Most businesses need a structured road map to create and manage successful social media programs. Social media strategy consultant Neal Schaffer shares eleven essential components your company’s social media strategy should include. Many company leaders understand that in […]
New research reveals the increasing power of the ‘digital native’
As further evidence that customer complaints can’t be kept quiet in the digital age, research from NewVoiceMedia, a leading provider of cloud contact center technology, reveals that a third (34%) of US consumers take their revenge online following inadequate customer service; spreading the complaint across their network and beyond. Thanks to social media, internet forums […]
Ask, Don’t Tell: Nine Ways Power Questions Help Us Build Better Business Relationships
Personal connection, likeability, and trustworthiness are back. They are the new litmus test for doing business. Author and consultant Andrew Sobel says we create these qualities not by knowing the right answers, but by knowing the right questions.
Don’t Be Passive about Passwords
by Don Jackson, a Director with Dell SecureWorks’ Counter Threat Unit (CTU) security team Passwords are used everywhere, and they are important keys in protecting valuable assets. Unfortunately, research based on actual breaches has shown that users, when not physically prohibited from doing so, will generally select weak passwords that are simple and easy to […]
Four Obstacles to Closing
Four Obstacles to Closing How to identify and remove the four reasons why closing is difficult By Brian Tracy There are several reasons why the end game of selling is stressful and difficult. First and foremost is the fear of failure experienced by the prospect. Because of negative buying experiences in […]
The Silent Sell
THE SILENT SELL SEVEN NONVERBAL SECRETS FOR THE SALESPERSON BY PATTI WOOD You have gone over your sales material, you've researched your prospect, and you're excited about what you are going to say about your company, product or service. You are now ready for your sales call. Well, at least 15 percent of […]
11 Secrets to Better Time Management for Entrepreneurs
11 Secrets to Better Time Management for Entrepreneurs Why is it that the Bill Gate's of this world are rich and famous? What secret do they know that the rest of us don't? If you study their lives closely, you'll discover the rich and famous have certain habits that attribute to their success. Successful people […]