Avoid the 5 deadly sales sins and reap the rewards! Did you know the term “sin” originated from an archery term? It was formed from the sound the string makes when it leaves the archers hand, “S-I-N.” The master archer would stand behind the student archer and say, “You are sinning high, low, left or […]
Tag Archives | customer
Phone appointments to attract new business.
Greetings! Want to set yourself apart from the hundreds of other people trying to grab a share of your prospect’s or customer’s mind or wallet? Set phone appointments. I’m not talking about times to MEET with your customer. I’m referring to setting a specific time for a telephone appointment … your next phone conversation. The […]
Simple Sales
By Linda Bruce Suggesting add-on merchandise with every order is the easiest and quickest way to increases sales and profits. Everything is about money these days– increasing sales, “up selling,” increasing profits, “gorilla making,” — the whole lot. But the easiest way to increase sales in our stores is to suggest add-on merchandise with every […]
The Problem Solver: Perfecting Solutions Through Communication or “No Problems – No Business!”
(As reprinted from Issue 3, 1998) No on likes to be the bearer of bad news. No one goes looking to make mistakes. No one revels in being chastised by customers for something gone wrong. However, no one is perfect. We live in a flawed world, so no matter how good we are at what […]
At Your Service: Gaining the Competitive Edge
by Mimi Donaldson More time is spent in stressful work. We have less time for leisure. Standards are changing. Aging baby boomers want to enjoy work; they demand service. The ever-growing demand for more customer service focuses us on gaining the edge. Smart entrepreneurs treat customers more than right. And managers need to become “trainers” […]